Getting ready for your lesson 
Please make sure you have all your books ready, sufficient lighting, a notebook and pencil (pen marks can't be rubbed out once the exercise/piece has been learnt so a pencil is preferable) before you log onto your session.
 
  
Parental/guardian guidance
I do ask that for younger students a parent or guardian remains close by to assist with any technical issues that may arise during the lesson. I prefer the lesson to be just student & teacher, but should the parent feel the child would concentrate better with their presence, this is absolutely fine.

Schedule & Term Dates
Tuition is provided over 48 weeks of the year. We continue on Bank Holidays too, so please advise the studio if you know you/your child will NOT be attending their usual lesson on a Bank Holiday so that the lesson can be rescheduled. Inset days are also included in our schedules. If you know you will be away, please let me know in advance, otherwise the full lesson fee will apply.
 
 
Tuition Fees
The cost of tuition from April 2024-March 2025 is:
£30.00 per 30mins (£120 per month) / £45.00 per 45 minutes (£180 per month) / £60.00 per hour (£240 per month) = ALL CHARGED AS A FLAT RATE PER MONTH
Any offer, voucher, or reduced lesson price is applicable solely under the terms of said offer.
Payments are made a month in advance upon the receipt of an invoice, which is emailed to you on the 21st each month. This ensures that you and/or your child's lesson slot is continually allocated and reserved. Payments are paid in full on the 28th of each month by standing order upon receipt of our invoice. 
* Fees increase in April and are confirmed to all students a month in advance.

Cancellations, Sickness & Catch-Ups
Lessons that are cancelled with less than 24hrs notice are non-refundable and non-transferable as this does not leave adequate time to re-allocate the time. 
In the event that I need to cancel, an alternative lesson time will always be granted, subject to suitable availability. If an alternative time cannot be provided, I will refund the lesson accordingly, but the priority will always be to replace the lesson in the first instance where possible.

Due to the nature of lessons being provided online, the vast majority of colds & sniffles can be accommodated unless the student truly feels too rough. 

Please advise the studio as soon as you can if you need to cancel for sickness and subject to availability, I will endeavour to reschedule the lesson for you.

Holidays
The studio provides lessons across 48 weeks of the year, with 4 weeks break taken across the Summer and Christmas periods. Student holidays must be confirmed in advance. Missed lessons are not refunded or rescheduled.   

Instrument

It is required that students have an instrument to practice on between lessons. Do not hesitate to contact me should you need any advice on purchasing an instrument.

Acoustic pianos must be well maintained and tuned regularly (every 6 months).

Digital pianos must ideally be full sized (88 keys), fully weighted, with a sustaining pedal.

Keyboards are not acceptable for long term practice & should be replaced with more suitable instruments as soon as possible.

Discontinuing Lessons

One month’s notice in writing is required for discontinuing lessons. Lessons must be paid for, whether they are attended or not. Students should confirm this when they give their notice. 

Students may be dismissed at any time if they consecutively miss payments, fail to practice, show lack of interest, or behave disruptively.
 

Equality, Diversity & Inclusion
I do not discriminate against students with disabilities or special needs, and have a responsibility to ensure that all individuals have equal access to my services. I encourage participation in all aspects of learning.

I am responsible for recommending accessible teaching aids according to the needs of students and to ensure their safety and welfare. This includes providing resources, equipment and additional support if required.

This is in line with the Disability Discrimination Act (1995), the Special Educational Needs and Disability Act (2001), the Education Act (1996) and the Children Act (2004).

I ask that prior to enrolment each & every student/parent reads through this studio policy & confirms in writing the acceptance of said policy prior to full time weekly tuition commencing.